Fully Managed IT Support
We can be your outsourced IT team, handling day-to-day support, monitoring, patching and practical supplier coordination.
Yorkshire-based managed IT support for SMEs
Calm, proactive IT support for small businesses that need things to just work.
Oakenix IT helps owner-led businesses and growing SMEs manage everyday IT, Microsoft 365 and cyber security without jargon, scare tactics or enterprise complexity.
Fully managed or co-managed support, with monitoring, endpoint security, patching, Microsoft 365 backup, DMARC monitoring and human-led cyber response built in.
Prefer to talk it through? Call 0113 350 52 53.
Fully managed IT
Microsoft 365 support
Human-led cyber monitoring
Cyber Essentials readiness
Support overview
Users helpedPlain-English support
Devices watchedMonitoring and patching
Microsoft 365Security and backup
Email protectedDMARC visibility
Managed support
Built for small businesses, not enterprise procurement teams.
You do not need a complicated IT department to run securely. You need a responsive partner who explains what matters, fixes everyday issues and keeps improving the basics every month.
Co-managed IT Support
We work alongside the people you already trust, adding extra tools, capacity and calm escalation support.
Microsoft 365 Support
Administration, security settings, user changes and clear guidance for the Microsoft tools your team uses every day.
Cyber Security Monitoring
We keep the essentials monitored, patched and protected, with human-led response where security needs attention.
Cyber Essentials Readiness
We explain the risks clearly and help you prioritise what matters before you submit for assessment.
Microsoft 365 Backup
Mailbox backup helps protect important Microsoft 365 data from accidental deletion and retention gaps.
DMARC and Email Security
Improve visibility over who is sending email as your domain and reduce the risk of impersonation.
VoIP and Phone Systems
Practical support for modern business phones, call routing and supplier conversations when you need them.
Cyber security
Security built in, not bolted on.
Good SME IT support should include cyber security as standard. Oakenix IT combines endpoint protection, vulnerability visibility, managed patching, Microsoft 365 security monitoring, DMARC monitoring, browser protection and managed detection and response capability through a human-led cyber security stack.
That means suspicious activity is not just logged and forgotten — it can be reviewed, prioritised and acted on by people who understand cyber risk.
See Cyber Essentials gap analysis pricingCyber Essentials readiness
Before you submit, understand what would pass, what would fail and which fixes are most important. The gap analysis gives you a prioritised, plain-English plan.
How it works
An easier route to better IT.
Free IT review
We talk through your users, systems, frustrations and risks in plain English.
Practical gap analysis
You get a clear view of what is working, what needs attention and what can wait.
Calm onboarding
We document your setup, secure the basics and make sure users know how to get help.
Ongoing improvement
Support, monitoring, patching and security reviews continue in the background.
Who we help
Built for owner-led businesses and growing SMEs.
Oakenix IT is designed for organisations that want dependable managed IT support for SMEs without turning every decision into a technical project.
Owner-operator businesses
Growing SMEs without a full IT department
Businesses with an internal IT contact who needs extra support
Teams that want cyber security, Microsoft 365 and backup handled properly
Transparent pricing
Managed IT support pricing for Yorkshire SMEs.
Clear starting prices help you budget with confidence. A short discovery conversation is still needed before a formal quote so the service matches your users, devices, Microsoft 365 setup and cyber security needs.
Fully Managed IT Support
Designed for SMEs that want a calm, proactive IT partner rather than a reactive break/fix supplier.
£85 per user/month + VAT
Microsoft 365 licensing excluded. Minimum monthly service charge: £425 + VAT.
What you get every month
Support and users
- Helpdesk and remote user support
- User onboarding and offboarding support
- Supplier liaison for everyday IT issues where appropriate
Devices and patching
- RMM monitoring and device health checks
- Managed patching
- Vulnerability visibility and prioritisation
- Practical remediation recommendations
Cyber security monitoring and response
- Endpoint detection and response
- Managed detection and response capability
- Human-led alert review and response through the managed security stack
- Threat monitoring across supported endpoints and cloud services
- Security alerts reviewed by real people, not just software
- Risk-based vulnerability guidance
- Identity and Microsoft 365 security monitoring where supported
Browser and email protection
- Browser security / web protection
- Phishing and malicious URL protection
- Credential exposure risk controls
- Browser-based protection against risky web activity
- DMARC monitoring
- Email domain spoofing visibility
Microsoft 365 and backup
- Microsoft 365 administration
- Microsoft 365 security configuration support
- Microsoft 365 mailbox backup
- Backup visibility and restore support
Reporting and improvement
- Regular reporting
- Practical recommendations
- Security and service review points
- Clear next steps in plain English
Scope notes
- Microsoft 365 licensing is billed separately.
- New hardware, software licences and third-party subscriptions are excluded.
- Major projects, migrations and complex remediation are quoted separately.
- Onsite work is available by agreement.
- VoIP call charges and handsets are separate if required.
Cyber Essentials Gap Analysis
A practical readiness review before you submit for Cyber Essentials, helping you understand what would pass, what would fail and what needs fixing first.
£750 + VAT
- Review of users, devices, Microsoft 365, MFA, admin access and security policies
- Patch and vulnerability readiness check
- Endpoint protection and firewall/router control review
- Cyber Essentials scope review
- Prioritised gap report
- Plain-English remediation plan
- Optional support to fix issues before assessment
Certification fees and remediation work are not included unless agreed separately.
Why pricing is per user
Per-user pricing keeps monthly IT support predictable as your team changes. It reflects the people who need help, Microsoft 365 administration and security oversight.
Why there is a minimum charge
The minimum monthly service charge protects the time needed for proactive monitoring, reporting, security review and practical recommendations, even for smaller teams.
Fully managed or co-managed
Oakenix IT can be your main IT partner or work alongside an internal person who needs extra tools, security coverage and plain-English escalation support.
Ready for predictable, plain-English IT support?
Tell us about your users, devices and Microsoft 365 setup and we will confirm whether the managed plan is the right fit.
Ask for a managed IT quoteWhy Oakenix
Practical help rather than jargon.
Plain-English advice
Clear explanations, sensible options and no scare tactics.
Predictable monthly support
Transparent pricing helps you plan and avoid surprise IT spend.
Security in everyday IT
Cyber security for small businesses is built into the support routine, not treated as an afterthought.
Local Yorkshire mindset
Steady, practical support for businesses that value calm communication and useful action.
FAQs
Common questions about Oakenix IT support.
How much does managed IT support cost?
Fully Managed IT Support is £85 per user/month + VAT, excluding Microsoft 365 licensing. The minimum monthly service charge is £425 + VAT, and a discovery conversation is needed before a formal quote.
Is Microsoft 365 licensing included?
No. Microsoft 365 licensing is billed separately so the subscription can match each user’s actual needs.
What is included in the managed IT plan?
The plan includes remote support, device monitoring, managed patching, endpoint security, managed detection and response capability, human-led alert review, Microsoft 365 administration and security support, mailbox backup, browser protection, DMARC monitoring, reporting, onboarding and offboarding support, and supplier liaison where appropriate.
Can you help with Cyber Essentials?
Yes. The Cyber Essentials Gap Analysis is £750 + VAT and helps you understand readiness, likely gaps and the remediation priorities before assessment.
Do you support co-managed IT?
Yes. Oakenix IT can work with an internal IT contact or operations lead, adding monitoring, Microsoft 365 support, security visibility and escalation capacity.
Start a conversation
Tell us what you need help with.
Not sure what you need yet? That’s fine — tell us what is frustrating you and we’ll help make sense of it.
Prefer to talk first?
You can call 0113 350 52 53 or email [email protected]. The form simply helps us gather the basics first.